BotFactory
Request a demo

Terms of Service

Effective date: 4 October 2026

These terms are an agreement between SERENE GRUPP LLC (taxpayer ID 00906202510487, “we”) and anyone who uses the website botfactory.kg or connects the BotFactory AI service (“you” or “the client”). By submitting a request or paying an invoice, you accept these terms.

The plan, term and price for a specific client are set out in the contract or invoice. If they differ from these terms, the contract prevails. If the Russian and English versions differ, the Russian version prevails.

1. The service

BotFactory AI is an AI assistant that replies to your customers on Instagram Direct, Instagram comments, WhatsApp and Telegram on your behalf: it gives prices, checks availability, takes orders and bookings, replies in Kyrgyz and Russian, and hands the customer over to your staff when needed.

We build the assistant from your data, connect it to your accounts and maintain it: we update the catalogue, fix errors, refine it on recent conversations and send a monthly report.

The free demo we build before a contract is a sample, not a working service. We do not connect it to your accounts and delete it if no contract is signed.

2. Plans and payment

  • Current plans are published on the home page. Prices are in Kyrgyz som.
  • A conversation is all communication between the assistant and one person within 24 hours. A conversation counts once the assistant has sent at least one reply.
  • The conversation limit is counted per calendar month. If it is exceeded, the assistant keeps working, and the extra conversations are added to the next invoice at the plan’s rate. We notify you when 80% of the limit is used.
  • Setup costs 15,000 som. It is free if you pay three months in advance.
  • The subscription fee is paid monthly in advance. If payment is more than 7 days late, we may suspend the assistant after giving you notice.
  • You may pause the service for one month per year free of charge, for example in the off-season. Each additional month of pause costs 3,000 som.
  • Prices may be reviewed no more than once a year and by no more than 15%, with 30 days’ notice.
  • Additional services — CRM integration (amoCRM, Bitrix24, Altegio), in-chat payments and others — are paid separately under a contract or invoice.

3. Term and cancellation

  • The minimum term is three months. After that, the contract renews monthly.
  • To cancel, give us 14 days’ notice. Fees paid for a month that has started are not refunded.
  • We may disconnect the assistant if you breach these terms or Meta’s rules, after notifying you and giving you reasonable time to fix the breach where it can be fixed.
  • After disconnection, we delete access tokens to your accounts within 24 hours, and conversations and the catalogue within 30 days. Before that, you may request an export.

4. What we do

  • Launch the assistant within 7 days after payment and receipt of all data needed to build it.
  • Update products and prices up to 4 times a month and make script changes: 2 per month on Start, 5 on Business, unlimited on Pro.
  • Start fixing a malfunction within 24 hours on Start, 8 hours on Business and 2 hours on Pro from your report.
  • Send a monthly report: number of conversations, orders and requests outside business hours.
  • Keep your data and your customers’ data confidential.

5. What you do

  • Provide accurate data for the assistant — products, prices, availability, address, terms — and tell us when it changes.
  • Sell only what is permitted by the laws of the Kyrgyz Republic and Meta’s rules.
  • Comply with platform rules: Instagram Terms of Use, Meta Commerce Policies, the WhatsApp Business Policy and the Telegram Terms of Service.
  • Hold the rights to the photos and texts you give us for the assistant.
  • Not use the assistant for spam or for messages to people who have not agreed to receive them.
  • Not present the assistant as a human if a customer asks directly.
  • Remain responsible to your customers as the seller: confirm orders, deadlines and prices.

6. Assistant replies and liability

Replies are generated by artificial intelligence from your data. We configure the assistant not to invent products or prices, not to bargain and not to promise anything that is not in the data, but errors cannot be ruled out entirely. You review the assistant before launch, and we fix any errors found within the times in section 4.

We are not liable for:

  • outages of Instagram, WhatsApp, Telegram, the internet or other services outside our control;
  • restrictions or blocks imposed on your accounts by Meta, unless caused by our actions;
  • replies based on inaccurate or outdated data you provided.

Our total liability to a client is limited to the amount the client paid us for the last month of service.

7. Rights to materials

Your catalogue, photos, texts and conversations with your customers belong to you. You allow us to use them to run your assistant for the term of the contract.

The scripts, templates, AI instructions and software from which the assistant is built belong to us. You may use them for the term of the contract.

We may present your business as a case study only with your written consent.

8. Data and privacy

How we process data is described in our Privacy Policy. We process your customers’ data on your behalf and only to run the assistant.

9. Changes

We publish new versions of these terms on this page with the date at the top. We notify existing clients of material changes 14 days in advance. If you disagree with the changes, you may cancel as described in section 3.

10. Governing law and disputes

These terms are governed by the laws of the Kyrgyz Republic. Disputes are first resolved by negotiation: we reply to a written claim within 15 days. If no agreement is reached, the dispute is heard by the court at the location of SERENE GRUPP LLC.

11. Contact

SERENE GRUPP LLC, taxpayer ID 00906202510487
100 Razzakov St., Bishkek, Kyrgyz Republic
Email: serenegrupp@gmail.com
Phone and WhatsApp: +996 550 910 611